Career Opportunities with Kagome Inc

 

Careers At Kagome Inc
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IT Help Desk Support I

Department: Admin/Accounting
Location: Osceola, AR

To support, assist and coordinate activities in computer operations by performing the following duties and responsibilities.

 

Support the review, understanding and compliance of all programs, policies and procedures contained in the Master Food Safety and Quality Management System.

 

DUTIES AND RESPONSIBILITIES

 

                              % OF

ITEM                    TIME        JOB FUNCTIONS

  1. 25%         Provide basic help desk support by troubleshooting issues with end user desktop/laptop, printer, copiers, and software. When needed, open tickets with software/hardware support companies to assist with specific user issues. Maintain network facilities in individual machines, such as drivers and settings of personal computers as well as printers. This includes providing remote assistance whenever needed to remote users, as well as other facilities when needed.

2.                             20%         Setup and configure all new workstations for users, making sure to move all required data from the old workstation to the new one. Once completed, verify that all required applications are in working order for the end user.

 

3.                           20%         Administer, desktop computers, printers, copiers, security updates and patches. Adjust hours of work, priorities, and assignments to ensure efficient operation, based on work load. Meets with users to determine quality of service and identify needs.

4.                           20%           Open tickets and document all troubleshooting procedures taken and resolution of the issue. Provide end users with timely written and oral updates regarding their support issue. Take action to prevent the issue from occurring. 

5.                           10%           Assist with evaluating new software and hardware to determine usefulness and compatibility with existing software and hardware. As well as assisting with evaluating proposed data processing projects to assess adequacy of existing hardware, and recommends purchase of equipment.

6.                           5%            Perform other duties as needed or assigned by supervisor.

_______________________________________

            TOTAL     100%

 

 

POSITION DIMENSIONS AND QUALIFICATIONS

 

Internal Contacts:

            Corporate Management, Management Team in all departments, employees and network users

 

External Contacts:

            Vendors, customers and contractors.

 

Education Level and Focus:

            High school or equivalent. Technical or Vocational School Certification in Computer Science or related highly desired; A combination of years of experience and education will be acceptable.

 

Years and Type of Related Experience Required:

Basic troubleshooting of computers/networks.

Manufacturing experience preferred.

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